How to create ticket categories

Ticket Categories are:

Problem code
Sub problem code

To create Problem Code:

Select Configuration → Problem Code

Select “Problem Code” tab.
Enter the data in Problem Code field and select “Create”.

Once created it will be displayed in List Problem Code section.

To create Problem Code:

Select Configuration → Problem Code

Select “Sub Problem” tab.
Select the Problem Code from the dropdown.
Enter the data in Sub Problem field and select “Create”.

Once created it will be displayed in List Sub Problem Code section.