You can reassign SRs to users in various ways.

USER PERMISSIONS NEEDED

• To view SRs: Read on SRs
• To transfer ownership of a SR related to an account: Read and Assign on the related account

• Update Owner field of SR
  To transfer a SR you own or have read/write privileges to, click the Update button on the SR detail page, and specify a new user in the SR Owner field. Make sure that the new owner has ‘Read’ permission on SRs. An Email notification is automatically sent to the new Owner on reassigning.

• Reassign Ownership of SR
  To transfer a SR you own or have read/write privileges to, click the Reassign button on the SR detail page, and specify a user. Make sure that the new owner has ‘Read’ permission on SRs. An Email notification is automatically sent to the new Owner on reassigning.
• Creating a SR Manually (default assignment)
  When you create a SR, you are automatically listed as the SR owner. An Email notification is automatically sent to you in this case as well.