You can document the progress made on SRs by updating the SR. To update, click on the Update button on the View screen of the SR.

USER PERMISSIONS NEEDED

To update SR owner/ To close and change the status of SRs: Update SRs
To Reassign SRs: Assign SRs

From the view screen of a SR, click the appropriate button for the following actions:

SR Status—Changes the Status of the SRs to the value you set.
Save – Saves any changes you make on the Description or the Resolution fields.
Resolve—Resolves the selected SRs and marks it as Closed. A SR can also be closed by updating the SR Status drop-down value to Closed. The Resolution field has to be mandatorily updated for resolving an SR.
Reassign—Allows you to reassign an SR to another user.
Update – Allows you to make updates to a SR.

Update SRs

You can document the progress made on SRs by updating the SR. To update, click on the Update button on the View screen of the SR.

USER PERMISSIONS NEEDED

To update SR owner/ To close and change the status of SRs: Update SRs
To Reassign SRs: Assign SRs

From the view screen of a SR, click the appropriate button for the following actions:

SR Status—Changes the Status of the SRs to the value you set.
Save – Saves any changes you make on the Description or the Resolution fields.
Resolve—Resolves the selected SRs and marks it as Closed. A SR can also be closed by updating the SR Status drop-down value to Closed. The Resolution field has to be mandatorily updated for resolving an SR.
Reassign—Allows you to reassign an SR to another user.
Update – Allows you to make updates to a SR.